1. Personal InformationPersonal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as:
   1. Your full name, address, e-mail address, NID, mobile number, date of birth and bank or payment card details and any proof of your identity and/or address or any other information that may be needed due to the situation demand that we may request;
   2. Details of any transactions that you carry out through our Website or application using your Shamadhan Account and of the fulfillment of your requests;
   3. Details of any credit, debit or other card used by you for transactions;
   4. Details of any bank account (including but not limited to, account holder, account name, account number, sort code, online banking PIN, and password, available balance and transaction history of your bank account), TAX certificates or any other income documents as needed by us;
   5. Any correspondence sent by you to us
   6. Survey that you complete through the Website/App or based on our request
   7. Your participation in any promotion sponsored by us
   8. Calls that we make to you or you make to us
   9. Information collected through Cookies
   10. Your IP address, log-in times, operating system and browser type
   11. Details of your visits to our Website/ mobile application including, but not limited to, Traffic Data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that You access whilst visiting our Website or mobile application
2. INFORMATION COLLECTED BY MERCHANTSSHAMADHAN shall engage independent merchants to provide certain services and products related to our Website/App. Access to any of your Personal Information by these merchants is limited to the information reasonably necessary in order for the merchants to perform their limited services for us. We also insist that these merchants protect your Personal Information in a manner consistent with this Privacy Policy and that the merchants shall not use or disclose your personal information for any purpose other than providing us with the products or services for which We have contracted. We will not sell, distribute, lease or handover your Personal Information to merchants unless:
   1. Required by law such as to comply with AML/CFT, or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you in the event that we are required to provide your personal information to Merchants as part of legal process
   2. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a written government request.
   3. If SHAMADHAN gets involved in a merger, acquisition, or any form of sale of some or all of its assets, We will provide notice before personally identifiable information becomes subject to a different privacy statement
   4. To any other Merchant with Your prior consent to do so.
3. INFORMATION COLLECTED BY THIRD PARTY AD SERVERSThird-party ad servers or ad networks may serve advertisements on the Website/App. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on Shamadhan Account. They automatically receive Your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content. Shamadhan Account does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks us to show an advertisement to a certain audience or audience segment and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. You should consult the respective privacy policies of these third-party ad servers or ad networks. This Privacy Policy does not apply to, and we cannot control the activities of, such advertisers.

1. To carry out Your instructions for making and receiving payments and undertake transactions using our services, including verifying that you have sufficient funds in your Shamadhan Account to make such payments
2. To operate and administer your Shamadhan Account for providing services that you have requested
3. To notify you about changes to our service(s)
4. To comply with financial services regulations including retention of financial information and transactions
5. For customer service, including answering questions and responding to feedback and complaints
6. To provide you with information, products or services that you request from us or which we feel may interest you.
7. To allow you to participate in interactive features of the website or mobile application
8. To improve our internal customer training
9. For financial and identity checks, fraud prevention checks, anti-money laundering and credit checks
10. To enhance the security of our services
11. To send you offers based on your previous orders and interests
12. To complete optional online surveys which may ask you for contact information and demographic information (like zip code, age, gender)

1. We may share your Personal Information with third parties to provide you with services that we offer through Shamadhan Account, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your personal information other than to provide the services requested by you
2. We may share your personal information with our subsidiaries, joint ventures, or other companies under a common control that we may have now or in the future, in which case we will require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess your personal information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.
3. We may disclose Your personal information to third parties in a good faith belief that such disclosure is reasonably necessary to
4. Take action regarding suspected illegal activities
5. Enforce or apply our Terms and Conditions and Privacy Policy
6. Comply with legal process, such as a search warrant, statute, or court order; or protect Our rights, reputation, and property, or that of our users, affiliates, or the public
7. We may disclose information in the aggregate to third parties relating to user behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors

1. We use Secure Socket Layer (SSL) to encrypt the transmission of data on our Website/Portal.
2. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
3. We restrict access to Personal Information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
4. We are not responsible for third party circumvention of any privacy settings or security measures on Shamadhan Account. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.

1. If you would like to view the information we have collected from you or you want to correct your information, please go to our Login page and log into your account to view the above details and to review your personal information or you can call to our call center for any support.
2. If you believe that any information we are holding about you is incorrect or incomplete, please email us at support@shamadhan.com.bd
3. We will promptly correct any information found to be incorrect
4. We may change this policy from time to time by updating this page.
5. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your Shamadhan Account.
6. This policy is effective from the date last updated.

YOUR USE OF THE WEBSITE/MOBILE APPLICATION CONFIRMS YOUR AGREEMENT TO THE PRIVACY POLICY.